7 Questions
to Ask Your Repair Shop - if you don't know these answers, you
could be making an expensive mistake...
Hi, my
name is Bill Mertz, owner of MasterTech Auto care in Plano, Texas.
Over the years I have been surprised and frankly ashamed of some of
the dirty tricks that go on in our industry. Many of these tricks
can be avoided by an educated shopper. So whether you use our
service or not, here are 7 questions to ask any auto repair shop
before you let them service your vehicle.
1) Do
they use quality replacement parts? - some shops will charge you
for quality parts, but actually use inferior ones.
2) Do
they advertise heavily? - A lot of frequent advertisements may
mean that the shop is not keeping existing customers happy and is
always looking for new business.
3) How
much of their business is repeat customers? -A good shop will be
getting over 60% repeat customers - simply put if you are happy with
the work on your vehicle, you will probably return next time.
4) Do
they spend the time to explain the exact problem and offer you
alternatives? - if brake shoes are 70% worn, we ask if you want
them replaced or if you want to check again after 5000 miles.
5) Do
they offer amazingly cheap special offers? -Often a low price is
a teaser to get you into the shop, where a more expensive repair is
suddenly found.
6) Do
they fix most vehicles first time? - you don't want the
inconvenience of another visit. Look for a 90% success rate, and
check that the mechanics work is verified by the service manager.
7) Do
they offer a no-questions no quibble 100% satisfaction guarantee ?-
you don't want to spend time arguing about the work they did, or
didn't do. You don't want to pay for work that is unsatisfactory.
Our
Customers Voted!
As you may have noticed in the Plano
Star Courier, MasterTech has been awarded the prestigious
Reader's Choice Award for the Best Auto Repair Facility in all
of Collin County. We are very proud and honored to have won this
award, as you can well imagine.
At
MasterTech, our ASE-certified technicians offer repair and
maintenance services for all foreign and domestic cars, SUVs, vans,
and light trucks. With more than 12 years of experience, we take the
time to educate our customers about their vehicle. We will explain
exactly what is wrong and offer different alternatives if possible.
As a
family-owned, Christian-run business, we provide our customers with excellent
customer service, competitive rates, and free estimates.
Call now, we are offering a limited time 10%
discount to customers who find us on the web.
Hours of Operation:
Monday-Friday
7:30 a.m.-5:30 p.m.
Saturday
9:00 a.m.-2:00 p.m.
MasterTech Auto
900 West 15th Street, Suite B
(behind Hobby Lobby)
Plano, TX 75075
972-578-1841
